Contact us if you have any questions and we will get back to you as soon as possible
How long is delivery
SHIPPING
FLAT RATE £5.00
UK ORDERS
All our orders are sent using Evri or Royal Mail, so they usually reach you within 1-2 working days from when they are ready to post.
LOCAL PICK UP FREE
Studio address 24b Old Thomas Lane Liverpool L14 3NA
MADE TO ORDER ITEMS
Most of our garments are made to order and can take upto 7 working days to be made + delivery time when they are ready to post. If you require your item sooner please email us and we will try our best to get to you in-time.
ITEMS IN STOCK & READY TO SEND
Orders placed before 2pm Monday - Friday will usually be dispatched on the same day. Orders received after 2pm will be sent out the next working day.
All our garments are sent using Evri Next Day or Royal Mail special delivery, so that they will should reach you the next working day.
EU Delivery - £10.00
International Delivery - £18.00
Please note that international orders may take longer to reach you depending on postal services available.
Customs & Import Duties
European Union (EU)
VAT and duties are the customer’s responsibility, and will be collected by the carrier prior to delivery.
Rest of World
Customs and taxes are paid by the customer. Charges vary by destination and are determined by your local customs authority.
USA Customers
Customs charges are currently higher, ranging from 30–40% of the order value, plus administration fees. These are the responsibility of the customer and must be paid before delivery.
Unpaid Duties & Returned Parcels
If customs fees or import duties are not paid by the customer and the parcel is returned to us, a refund will be issued minus the original shipping cost and any return or handling fees incurredduring the return process.
RETURNS
EXCHANGE ONLY
Please note, we DO NOT offer refunds, we only offer STORE CREDIT for returned items.
If you purchase an in stock item it can be exchanged within 14 days of purchasing. We also offer free alterations on ALL of our outfits to ensure you have the perfect fit and therefore there are no refunds.
If you require a garment to be changed for another size or style, please let us know by email and we will process this once we have received your original purchase.
Should the item be returned to us with tags intact but with even the slightest of stains or odours due to trying on, we will return the item back to you as it is no longer able to be resold.
Returns Policy
RETURNS
EXCHANGE ONLY
Please note, we DO NOT offer refunds, we only offer STORE CREDIT for returned items.
If you purchase an in stock item it can be exchanged within 14 days of purchasing. We also offer free alterations on ALL of our outfits to ensure you have the perfect fit and therefore there are no refunds.
You need to set up an account to access your store credit.
Returns Address:
Lola Loves Boutique, 24b Old Thomas Lane, Liverpool L14 3NA
If you require a garment to be changed for another size or style, please let us know by email and we will process this once we have received your original purchase.
Should the item be returned to us with tags intact but with even the slightest of stains or odours due to trying on, we will return the item back to you as it is no longer able to be resold.
Sale items are non returnable
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